Support

Contact us

Use your account email. Include your company, role, what happened, when, and the error message. We may verify your identity before changing access or sharing records.

We do not promise 24/7 support or fixed response times. Legal, security and cancellation deadlines still apply. StateDesk is operated by Iterrate Technologies, LLC.

• Email StateDesk Support

Keep your report safe

• Include your device, browser and a screenshot with private details hidden.
• Never send passwords, codes, recovery keys, card details or active sign-in, invitation or private photo links.
• For link problems, send only the domain and path. Remove everything after ? or #; do not forward the active email.

Sign-in and email links

• Production is statedesk.me; testing is staging.statedesk.me. Accounts and records are separate.
• Check the address and spam folder. Already registered? Sign in or reset your password.
• Use the latest email. If another account is shown, switch to yours. For an expired or used link, request a new one or try signing in.

• Sign in to production
• Reset a production password

Team access

Invites grant access after acceptance by the intended account. Wrong email? Cancel and reinvite. Missing email? An authorized inviter can resend it.

CEOs manage the company team. Managers manage maintenance access only for assigned properties. Maintenance cannot grant access or manage billing. For "No property assigned", ask your administrator.

Retirement removes access, not past contributions. Privacy deletion is a separate request.

Photos and updates

Start with a photo. For a problem, add a description and solution. Progress can be text or a photo; resolution includes a photo.

Keep the original until saving succeeds. If a photo fails, try a smaller JPEG or PNG or the retry control. Check whether a post already saved before sending it again.

Billing and cancellation

When paid billing is enabled, the CEO can open Account → Billing → Manage subscription. Complete the portal confirmation to cancel and check the end date. Test-mode payments are not real charges.

Your price, currency, billing interval, offers and taxes are shown at checkout or in your signed order. For errors or trouble cancelling, email us with your company and invoice reference. Refunds follow the accepted Terms and applicable law.

Signing out does not cancel billing. Cancellation does not delete records.

• Cancellation and refunds

Privacy and closure

Email us with "Privacy request" for access, correction or deletion. We verify requests and respond under applicable law. Administrators can arrange records return or closure through support; this is not a one-click export or instant backup deletion. Cancel billing separately.

• Privacy Policy

Security concerns

Email us with "Security concern" and a brief description. Do not copy customer data or keep exploring an exposure. Ask us to arrange a safe channel and agree a scope before security testing. This is not testing permission or a bug-bounty offer.

Emergencies

StateDesk is not an emergency or repair service. Contact local emergency services and responsible property staff directly. Do not wait for an app notification or support reply.