Terms of Service

1. The agreement

StateDesk is business software provided by Iterrate Technologies, LLC ("we"). These Terms bind your company ("you") when its authorized representative, aged 18 or over, expressly accepts them or signs an order incorporating them. Invited users must be authorized and follow the account, content and use rules. Visiting the website is not acceptance of a paid plan.

A signed order or data-processing addendum overrides only the clauses it expressly changes. The Privacy Policy explains data handling; accepting Terms is not blanket privacy consent.

2. Software, not a repair service

Your plan grants limited, nonexclusive, nontransferable access for authorized users to record property conditions, photos, progress and discussion for your internal operations.

We do not provide property management, repairs, inspections, emergency response, insurance, legal advice or safety certification, or supervise your staff. "Resolved" is a user’s report, not our verification.

You remain responsible for inspections, contractors, hazards and legal duties. Keep required records and an independent route for urgent action and statutory notices. Contact emergency services or responsible property staff directly when needed.

3. Accounts and access

Use accurate details and individual accounts. Protect credentials, report unauthorized access and review invitations and assignments. You are responsible for authorized actions and reasonable account control, not breaches caused by our failure.

CEOs control company access. Managers manage maintenance access only within assigned properties. Other users must stay within their role. Cancel wrong invites. Removing access keeps past contributions; issued photo links can work until expiry and downloads cannot be recalled.

We verify authority for recovery, ownership changes and records requests. A password, old link or receipt alone does not prove company authority.

4. Your uploads and responsibilities

You are responsible for content that you and your authorized users upload or share through StateDesk, including photos, updates and comments. You must have the necessary rights, permissions, notices and consent, and must not infringe copyright, trademarks, privacy or other rights.

You keep your rights in uploaded content; other people keep theirs. You allow us and our providers to host, copy, transmit, display and process it only to operate, secure, support and recover StateDesk, follow lawful instructions and meet legal duties, including necessary lawful retention after closure.

We do not sell your content, use it for advertising or train general-purpose AI models on it. Marketing use of your name, logo or photos needs separate permission.

StateDesk does not endorse user uploads. This does not remove our obligations under these Terms or applicable law. Avoid unnecessary personal details, IDs, access codes, medical information and payment credentials.

5. Acceptable use

Report misuse to support@statedesk.me. We may investigate, preserve evidence and restrict access proportionately, with notice where appropriate and lawful. We do not pre-screen every upload.

• No unlawful activity, fraud, harassment, discrimination or infringement of privacy or intellectual-property rights.
• No unauthorized access, impersonation, private-link sharing, malware, disruption, invitation exploits or evasion of reasonable limits.
• No resale or reverse engineering, except where law expressly permits it despite this restriction. Do not present updates as StateDesk inspections or certifications.

6. Price and renewal

Only an authorized company administrator can approve a paid subscription. Signup or a team invitation does not itself authorize a charge. Test checkout is not a real payment.

Your price, currency, billing interval and billing basis are those accepted at checkout or in a signed order. Checkout must show the first and renewal amounts, discounts and whether taxes are included or additional. No undisclosed fees are authorized.

Subscriptions renew at the agreed billing interval until cancelled. Approval authorizes Stripe to charge the selected method for the first payment and renewals. Keep billing details current; StateDesk does not receive full card numbers or security codes through checkout.

Trial and discount eligibility, duration, card requirements and renewal price must be disclosed before acceptance. Company-specific offers are for the named company only, nontransferable and usable once. Charges require your approval.

Price increases need at least 30 days’ notice and apply to a later renewal. You may cancel first. A disclosed discount ending is not a price increase.

7. Cancellation and refunds

An authorized administrator can cancel at Account → Billing → Manage subscription. Complete the confirmation and check the end date. If access fails, email support@statedesk.me from your account email with your company and cancellation request. We verify authority without asking for passwords or card details.

Cancellation takes effect at the end of the current paid billing period, stopping renewal. A valid, verifiable request received before renewal will be honored even if we process it later.

There is no partial-period refund just for non-use or early cancellation, except where law, an express offer or the remedies below require one. We correct substantiated billing errors. Mandatory refund and lawful payment-provider rights remain.

If we end service for convenience, we refund unused prepaid time. If our material failure remains uncured 30 days after written notice, you may terminate and receive unused prepaid fees from termination. Non-waivable rights remain.

Cancelling payment is not a request to delete a workspace. Signing out, removing users, deleting the browser app or non-use does not cancel billing.

8. Payment problems and access

Stripe may retry an authorized failed payment. Failure does not cancel the subscription or authorize duplicate subscriptions to collect it.

We may suspend for undisputed overdue fees after notice and a reasonable chance to resolve them. We consider good-faith disputes and a safe route to retrieve records; failure is not an immediate automatic lockout.

9. Confidentiality

Both parties must protect nonpublic information, including workspace content, with reasonable care. Use it only for this agreement or a lawful permitted purpose; share only with people and providers who need it and owe confidentiality.

This excludes information lawfully public, independently developed or received without restriction. Legally required disclosure must be limited, with notice where permitted and practicable. These duties survive while the information stays confidential.

The processing schedule covers company-controlled personal data. Our own uses follow the Privacy Policy and law. Neither party transfers away its legal duties.

10. Service limits

We provide StateDesk with reasonable care and skill, but maintenance, faults, security events or provider outages can interrupt it. Unless separately agreed, we promise no uptime percentage, 24/7 support, resolution deadline or service credit. We give notice of material changes and planned interruptions when practicable; future features are not guaranteed.

Recovery may not cover every record, photo or recent change. Keep separate copies of legally required records. StateDesk is not an archive or disaster-recovery service; our security and privacy duties still apply.

Where law permits, we disclaim implied warranties of merchantability, fitness and noninfringement beyond express commitments. We do not guarantee accurate user content, error-free operation or safety-critical suitability. Mandatory guarantees remain.

11. Suspending or ending service

We may proportionately restrict affected access for material breach, credible threats, abuse, unlawful conduct or legal requirements. We give notice and a chance to fix the issue where safe, lawful and practicable. Urgent risks may require immediate action.

Either party may end service for material breach uncured 30 days after written notice, or immediately if incurable or continued service is unlawful. We may end service for convenience with 30 days’ notice and refund unused prepaid fees.

Access then ends. Payment duties already incurred, lawful retention, confidentiality, necessary content permissions, liability limits and dispute terms survive as needed. Your content stays yours.

12. Records and closure

Before closure, an authorized administrator should email support@statedesk.me to arrange return or deletion. We verify authority and explain scope, available format, timing and lawful retention. Where safe and lawful, we allow reasonable retrieval before a closure we initiate.

This is support-assisted, not a self-service export, guaranteed import format or indefinite hosting. Optional migration fees need advance agreement; legal rights requests follow applicable law.

When retention is no longer justified, we delete or irreversibly de-identify records. Restricted backup copies may remain until their deletion process completes; we reapply deletion instructions after restoration. We explain exceptions for legal duties or others’ rights.

13. StateDesk’s ownership

Iterrate and its licensors own the software, design, documentation and branding. Access does not transfer those rights or permit claims that we sponsor or certify your work.

We may use voluntary product suggestions without payment or a promise to implement them. This does not include workspace content, personal data or separately identified confidential information.

14. Claims caused by misuse

Where law permits, you must defend Iterrate and pay finally awarded damages, reasonable defense costs or an approved settlement for third-party claims caused by your breach involving content that infringes intellectual-property or privacy rights, or harm from unlawful use. This does not cover our own breach, unauthorized changes or negligence.

We must notify you promptly and reasonably cooperate at your expense. You control the defense with competent counsel; binding settlements, admissions or nonmonetary obligations need our reasonable consent. Late notice reduces this duty only if it materially harms the defense. The liability limits and exceptions below apply.

15. Liability limits

Where law permits, neither party owes indirect, special, consequential, exemplary or punitive damages, including lost profits or opportunities. Direct, reasonable breach-response costs are not excluded just because they concern data.

Subject to the exceptions below, each party’s total liability under this agreement is capped at the greater of one month’s undiscounted subscription fee for your plan and the fees paid or payable for StateDesk during the 12 months before the first event causing the claim. Use the plan rate agreed before that event, prorated to one month for other billing intervals. Related events count as one; multiple claims do not multiply the cap.

The same total cap covers confidentiality and personal-data protection claims. There is no separate or additional cap for those claims.

No exclusion or limit applies to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or liability that cannot lawfully be limited. Properly owed fees remain payable. These limits do not restrict regulators’ powers or individuals’ non-waivable statutory remedies. They apply to every form of claim only as law permits.

16. Disputes

Email support@statedesk.me with the issue and requested outcome. Both parties will try to resolve it for 30 days. This does not delay urgent relief, regulatory complaints or legal deadlines.

Delaware, US law, excluding conflict-of-law rules, governs contractual disputes in courts with jurisdiction there, unless mandatory law requires otherwise. Non-waivable protections remain. These Terms impose neither mandatory private arbitration nor a class-action waiver.

17. Changes and notices

Material adverse changes need 30 days’ notice, except urgent legal or security changes. They apply going forward. We seek affirmative acceptance where required; silence is not consent. You may cancel before a material change takes effect.

Keep your account contact current. Notices come through that contact or the app. Contact us at support@statedesk.me; email does not replace legally required formal service.

Transfers need reasonable consent, except a merger, reorganization or sale of substantially all the relevant business to a successor assuming these duties. Permitted data uses do not expand. Invalid clauses do not invalidate the rest where law permits; non-enforcement is not waiver.

We are independent contractors, not partners, agents or employers. These Terms and signed orders or addenda form the agreement, preserving rights and representations that law does not allow us to exclude.

18. Company data processing

For company-controlled personal data, you are the controller and Iterrate is your processor. If you are a processor, you need the controller’s authority to appoint us. This schedule applies during service and necessary lawful return or retention afterward.

• Scope: collect, store, organize, display, transmit, secure, return and delete property records. Data includes names, contacts, assignments, notes, photos, locations and timestamps about staff, contractors, invitees and people incidentally identified. Specialized sensitive-data use needs a separate lawful agreement.
• Instructions: follow this agreement, authorized app actions and verified requests, not unrelated purposes. Notify you of legally required processing unless prohibited. Flag apparently unlawful instructions and pause affected processing where appropriate.
• Safeguards: use authorized, confidentiality-bound personnel and risk-appropriate technical and organizational security. You handle lawful collection, notices, instructions and assignments; we remain responsible for our processor duties.
• Providers: our Service Providers page describes categories, not a named authorization list. Contact support@statedesk.me for subprocessor identities and processing details. We obtain required written authorization before engaging them, require written processing and confidentiality duties, and remain responsible for their performance of our obligations. We give you 30 days’ notice before material new or replacement subprocessors when practicable, or prompt notice for urgent security or continuity replacements, subject to any stricter legal requirements. You may reasonably object on data-protection grounds. An unresolved justified objection allows either party to end affected service, with records-return/deletion assistance and unused-prepayment refunds.
• Assistance: reasonably help with rights requests, security assessments, breach duties and required regulator consultations, considering the processing and available information. Notify you without undue delay after learning of a personal-data breach affecting your content, with details and updates as available; do not wait for a complete investigation.
• Closure: return or delete personal data at your choice, except legally required retention. Explain residual backups, restrict them to permitted recovery or legal uses, and reapply deletion instructions after restoration. Legal duties override optional retention.
• Accountability: provide compliance information and legally required audits, using existing records where appropriate. Reasonable notice, scope, confidentiality and security arrangements must not obstruct statutory audits or regulators’ lawful access.
• Transfers: meet applicable international-transfer rules. This schedule is not an EU or UK transfer instrument; required documents and assessments must be completed before that processing.

• Service Providers